Recorded Health Responds to CMS Call for Innovation in Medicare Technology
- Chloe Lucas
- Jun 10
- 4 min read
The Centers for Medicare and Medicaid Services (CMS) has issued a new Request for Information (RFI) seeking public input on how the agency can enhance the use of technology in its service offerings.
In a recent press release, CMS announced a new initiative to collect opinions and insights from Medicare beneficiaries regarding their use of and comfort levels with technology in meeting their healthcare needs.
According to CMS, this new call to action aims to start the process of modernizing the nation’s digital health ecosystem and focus on empowering Medicare beneficiaries through enhanced access to new technologies.
In particular, this RFI marks the first step in a shift toward recognizing technology as a key component in improving healthcare delivery for those at risk.
In partnership with the Assistant Secretary for Technology Policy/Office of the National Coordinator for Health Information Technology (ASTP/ONC), CMS is seeking input on how to create an advanced patient-centered digital health infrastructure – one that equips seniors and families with the information and confidence they need to take control of their healthcare journey.
This vision aligns perfectly with Recorded Health’s mission to overhaul the patient-provider communication experience through our MyDocSaid app.
We’re proud to announce that Recorded Health will submit a comprehensive and data-driven response to the RFI based on how patient-controlled health conversation recording can help address the challenges CMS has identified.
Why This Initiative Matters for Medicare Beneficiaries and Their Families
With over 65 million Americans currently enrolled in Medicare, there’s never been a more important moment to address the growing healthcare complexities inherent in the system.
Seniors managing multiple chronic conditions are often left to navigate a maze of specialists, treatment options, and medical appointments, which can leave them confused and vulnerable.
Recent studies show that Medicare beneficiaries average 4.4 chronic conditions per person – conditions that require careful coordination between multiple healthcare providers operating in often-disconnected systems.
The fragmentation of the process creates challenges for patients who want to know they are receiving the best care for their unique circumstances. While 71% of patients prefer a shared or patient-led approach to their healthcare decisions, older adults often lack the digital literacy or access to technology that allows them to participate fully. Many rely on family members or caregivers who may not be available for every appointment.
The ability to move between appointments and remember all the details becomes increasingly difficult, and can leave many feeling unprepared to advocate for themselves.
Improvement initiatives such as Blue Button 2.0 and the CMS Interoperability and Patient Access Final Rule have helped bridge gaps, but issues still remain when it comes to patient experience. Inefficiency, insecurity, and an ever-growing list of healthcare steps make keeping up with details nearly impossible.
How MyDocSaid Addresses CMS's Four Key Areas
The CMS Request for Information is seeking input on four critical areas where technology can enhance Medicare services. Fortunately, Recorded Health's MyDocSaid application is designed to offer key data on each of these four aspects of patient Medicare experience:
1. Digital Health Management and Care Navigation Applications
MyDocSaid is a comprehensive health management tool that is built to help patients build a library of understanding regarding their health management. The app creates a centralized repository of all medical conversations. Rather than relying on fragmented notes or memory, seniors can use the app to access their library of appointment recordings, complete with AI-enhanced summaries of their appointments.
When patients need to make informed decisions about treatment options, MyDocSaid offers actionable information and insights that providers and caregivers can understand quickly. This helps to bridge the growing gap in communication in the modern healthcare system.
2. Strengthening Interoperability and Secure Health Data Access
Recorded Health fills a key gap in information access by capturing conversational context that traditional electronic health records may miss. The app MyDocSaid strengthens interoperability by providing patients with secure and portable access to their complete medical conversations.
Unlike traditional systems, where institutions manage health information, Recorded Health puts patients in the driver's seat of their data.
By allowing individuals to decide what information to share, Recorded Health aligns with CMS's vision of patient-centered digital health infrastructure while maintaining privacy and security.
3. Identifying and Removing Barriers to Health Information Exchange
Recorded Health directly addresses many of the obstacles to effective health information exchange.
For instance, many Medicare beneficiaries may have memory challenges and information retention issues, which can be aided with AI-enhanced conversation recording and transcription. Summaries of appointments can help turn complex medical terminology into understandable language.
When Medicare beneficiaries rely on adult children or others to manage their healthcare, MyDocSaid creates a bridge between appointments. Trusted individuals can access medical conversations and summaries, so everyone feels equipped to take the next step.
4. Reducing Administrative Burden and Accelerating Value-Based Care
MyDocSaid provides patients with complete, accurate records of their medical conversations. This technology advantage helps reduce the administrative burden on both patients and providers.
Rather than repeat (and potentially unintentionally misconstrue) medical histories, recorded conversations smooth out the process, helping boost patient and provider satisfaction.
The MyDocSaid approach to value-based care initiatives creates better-informed patients and caregivers. When patients better understand their provider’s guidance and the available treatment options, they’re more likely to take steps to improve their outcomes and reduce healthcare costs.
Working Toward A Collaborative Future for Medicare Innovation
Recorded Health is committed to submitting a comprehensive response to CMS’s Request for Information by the June 16, 2025, deadline.
Our submission will include detailed policy recommendations based on our experience building a leading patient-controlled health conversation recording application, and how such technology can lead the way in creating a patient-centered technology environment in Medicare.
This moment represents more than a policy opportunity. It’s the first step in helping advance the healthcare outcomes for America’s seniors – and, hopefully, every other demographic seeking open, transparent healthcare.
We encourage all other stakeholders to actively participate in this RFI to help move the needle forward.
At Recorded Health, we envision a future where every patient has the tools they need to participate and lead in their own healthcare decisions. Together, we can use innovative tools such as MyDocSaid to help drive initiatives and innovation that serve those who need help the most.
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