Cutting-Edge Personalized Patient Healthcare Tracking App Privacy Policy

LAST UPDATED

September 12, 2024

This Recorded Health Privacy Policy (the "Privacy Policy") for Recorded Health, Inc ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://www.recordedhealth.com, or any website of ours that links to this Privacy Policy

• Download and/or use our mobile application (MyDocSaid), and/or any other application of ours that links to this Privacy Policy

• Engage with us in other related ways, including but not limited to any sales, marketing, or events

For the purpose of this Privacy Policy, the terms "you" or "your" refer to individuals who download, access and/or use the Services, including but not limited to those acting as agents for others in relation to the downloading, accessing and/or use of the Services.

By downloading, accessing or using the Services, or by clicking a button or checking a box marked "I Agree" (or something similar), you signify that you have read, understood, and agree to be bound by this Privacy Policy and to the collection and use of your information as outlined in our Privacy Policy and to the terms and conditions as stated in the Recorded Health Terms and Conditions, whether or not you are a registered user of our Services. Recorded Health reserves the right to modify this Privacy Policy and will provide notice of these changes as described below. This Privacy Policy applies to all visitors, users, and others who access the Services ("user").

Please read this Privacy Policy carefully to ensure that you understand each provision since this Privacy Policy is a legally binding contract. If you do not agree to this Privacy Policy, then you must not download, access and/or use the Services.

Questions or concerns? If you have any questions or concerns about this Privacy Policy, please contact us at support@recordedhealth.com.

SUMMARY OF KEY POINTS

This Summary of Key Points provides the key points from this Privacy Policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review this Privacy Policy in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. WHAT IS OUR COOKIE POLICY?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO COLORADO RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

13. DO CONNECTICUT RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

14. DO NEVADA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

15. DO UTAH RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

16. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

17. WHAT ABOUT HIPAA AND PROTECTED HEALTH INFORMATION?

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

19. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

20. MISCELLANEOUS

21. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include but is not limited to the following:

• names

• phone numbers

• email addresses

• usernames

• passwords

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• health data

• biometric data

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

• Mobile Device Access. We may request access or permission to certain features from your mobile device, including but not limited to your mobile device's microphone, calendar, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.

• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including but not limited to:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy.

• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include but are not limited to our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

• Other Users. When you share personal information or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies as provided in the section "WHAT IS OUR COOKIE POLICY?" located at Section 5 of this Privacy Policy.

5. WHAT IS OUR COOKIE POLICY?

In Short: This section explains how we may use cookies and other tracking technologies to collect and store your information.

This Cookie Policy explains how We may use cookies and other tracking technologies to collect and store your information:

• Advertising Cookies. Used by Google, Meta, and other companies to collect information about your activities. These are used to tailor relevant ads to you within our Services and/or elsewhere.

• Analytics Cookies. Google Analytics and/or other companies may help us understand how our Services are performing and being used. Other companies may also be used for analytics purposes.

• Essential Cookies. These cookies are essential to provide you with the Services and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the Services cannot be provided, and we only use these cookies to provide you with the Services. Google Tag Manager and other companies’ may be necessary for the technical operation of our Services.

• Functionality/Performance Cookies. These cookies allow us to remember choices you make when you use the Services, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Services.

• Your Rights and Choices. Like many companies online, we may use services provided by Google, Meta, and other companies that use tracking technology. Your choices for opting out of these companies’ use of your personal information for interest-based advertising include:

Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit allaboutcookies.org.

Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest based advertising purposes.

Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins and configuring them to block third party cookies/trackers.

Platform opt-outs. Many platforms offer opt-out features that let you opt-out of use of your information for interest-based advertising:

Google. https://adssettings.google.com
Facebook. https://www.facebook.com/about/ads
X (formerly Twitter). https://x.com/settings/account/personalization
TikTok. https://ads.tiktok.com/marketing_api/docs?rid=pywkyi6r9g&id=1688307494867970
Other Platforms. Please search on the platform for how to opt-out

Advertising industry opt-out tools. Some of our business partners that collect information about users’ activities on or through the Services may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising. You can use the following opt-out options to limit use of your information for interest-based advertising by participating companies:

Digital Advertising Alliance. http://optout.aboutads.info

Network Advertising Initiative. http://optout.networkadvertising.org/

Please note that we also may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked above.

If you choose to opt out of targeted advertisements, you will still see advertisements online but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, so you may still receive some cookies and tailored advertisements from companies that are not listed.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent the Services from placing further cookies on your device unless and until you adjust your internet browser setting as described below.

If you prefer to avoid the use of cookies on the Services, first you must disable the use of cookies in your internet browser and then delete the cookies saved in your internet browser associated with the Services. You may use this option for preventing the use of cookies at any time.

If you do not accept our cookies, you may experience some inconvenience in your use of the Services and some features may not function properly.

If you would like to delete cookies or instruct your internet browser to delete or refuse cookies, please visit the help pages of your internet browser:

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser’s official web pages.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this Privacy Policy will require us keeping your personal information for longer than twelve (12) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at sergiy@potentiaco.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

ACCOUNT INFORMATION

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. Specific information about how we use such technologies and how you can refuse certain cookies as provided in the section "WHAT IS OUR COOKIE POLICY?" located at Section 5 of this Privacy Policy.

Internet-based advertising: You may opt out of interest-based advertising by advertisers on our Services by visiting http://www.aboutads.info/choices/.

If you have questions or comments about your privacy rights, you may contacting us at the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us by email at support@recordedhealth.com, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

every individual who is in the State of California for other than a temporary or transitory purpose and
every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category

Examples

Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

B. Personal information categories listed in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

C. Protected classification characteristics under California or federal law

Gender and date of birth

D. Commercial information

Transaction information, purchase history, financial details, and payment information

E. Biometric information

Fingerprints and voiceprints

F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

G. Geolocation data

Device location

H. Audio, electronic, visual, thermal, olfactory, or similar information

Images and audio, video or call recordings created in connection with our business activities

I. Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

J. Education Information

Student records and directory information

K. Inferences drawn from other personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

L. Sensitive Personal Information

Health data, account login information, biometric data and precise geolocation

YES

We will use and retain the collected personal information as needed to provide the Services or for:

Category L - As long as the user has an account with us

Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;

Participation in customer surveys or contests; and

Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at support@recordedhealth.com, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy

If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

whether we collect and use your personal information;

the categories of personal information that we collect;

the purposes for which the collected personal information is used;

whether we sell or share personal information to third parties;

the categories of personal information that we sold, shared, or disclosed for a business purpose;

the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;

the business or commercial purpose for collecting, selling, or sharing personal information; and

the specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

If the business collects any of the following:

social security information, drivers' licenses, state ID cards, passport numbers

account login information

credit card numbers, financial account information, or credentials allowing access to such accounts

precise geolocation

racial or ethnic origin, religious or philosophical beliefs, union membership

the contents of email and text, unless the business is the intended recipient of the communication

genetic data, biometric data, and health data

data concerning sexual orientation and sex life

you have the right to direct that business to limit its use of your sensitive personal information to that use which is necessary to perform the Services.

Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.

Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.

To exercise your right to limit use and disclosure of sensitive personal information, please contact us by email at support@recordedhealth.com, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy or submit a data subject access request.

VERIFICATION PROCESS

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

You may object to the processing of your personal information.

You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at support@recordedhealth.com, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy. If you have a complaint about how we handle your data, we would like to hear from you.

12. DO COLORADO RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Colorado, you may be granted specific rights regarding access to and use of your personal information.

This section applies only to Colorado residents. Under the Colorado Privacy Act ("CPA"), you have the rights listed below which are not absolute, and in certain cases, we may decline your request as permitted by law:

Right to be informed whether or not we are processing your personal data.

Right to access your personal data.

Right to correct inaccuracies in your personal data.

Right to request deletion of your personal data.

Right to obtain a copy of the personal data you previously shared with us.

Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").

We may sell personal data to third parties or process personal data for targeted advertising. You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings and also please see the section "WHAT IS OUR COOKIE POLICY?" located at Section 5 of this Privacy Policy. To submit a request to exercise any of the other rights described above, please contact us by email at support@recordedhealth.com, by submitting a data subject access request, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy.

If we decline to take action regarding your request and you wish to appeal our decision, please email us at support@recordedhealth.com. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

13. DO CONNECTICUT RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Connecticut, you may be granted specific rights regarding access to and use of your personal information.

This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (“CTDPA”), you have the rights listed below which are not absolute, and in certain cases, we may decline your request as permitted by law:

Right to be informed whether or not we are processing your personal data.

Right to access your personal data.

Right to correct inaccuracies in your personal data.

Right to request deletion of your personal data.

Right to obtain a copy of the personal data you previously shared with us.

Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”).

If we decline to take action regarding your request and you wish to appeal our decision, please email us at support@recordedhealth.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

14. DO NEVADA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Nevada, you may be granted specific rights regarding access to and use of your personal information.

If you are a resident of Nevada, you have the right to request that we do not sell your personal information. Please submit your request by email at support@recordedhealth.com, by submitting a data subject access request, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy, and we will process it accordingly. We strive to respond to consumer requests within sixty (60) days of receiving them.

15. DO UTAH RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Utah, you may be granted specific rights regarding access to and use of your personal information.

This section applies only to Utah residents. Under the Utah Consumer Privacy Act (“UCPA”), you have the rights listed below which are not absolute, and in certain cases, we may decline your request as permitted by law:

Right to be informed whether or not we are processing your personal data.

Right to access your personal data.

Right to request deletion of your personal data.

Right to obtain a copy of the personal data you previously shared with us.

Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data.

16. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information.

Virginia CDPA Privacy Notice

Under the Virginia Consumer Data Protection Act (CDPA):

"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.

"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.

"Sale of personal data" means the exchange of personal data for monetary consideration.

If this definition "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.

The information we collect, use, and disclose about you will vary depending on how you interact with us and our Services. To find out more, please visit the following links:

Personal data we collect

How we use your personal data

When and with whom we share your personal data

Your rights with respect to your personal data:

Right to be informed whether or not we are processing your personal data

Right to access your personal data

Right to correct inaccuracies in your personal data

Right to request deletion of your personal data

Right to obtain a copy of the personal data you previously shared with us

Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

We have not sold any personal data to third parties for business or commercial purposes. We will not sell personal data in the future belonging to website visitors, users, and other consumers.

Exercise your rights provided under the Virginia CDPA

More information about our data collection and sharing practices can be found in this Privacy Policy.

You may contact us by email at support@recordedhealth.com, by submitting a data subject access request, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy.

If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Verification process

We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at support@recordedhealth.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal if denied, you may contact the Attorney General to submit a complaint.

17. WHAT ABOUT HIPAA AND PROTECTED HEALTH INFORMATION?

“HIPAA” refers to the Health Insurance Portability and Accountability Act of 1996 and the rules and the regulations passed by the U.S. Congress designed to protect privacy and ensure the security of Personal Health Information (“PHI”) and electronic Personal Health Information (ePHI).

Under HIPAA, PHI is any identifiable health information that is used, maintained, stored, or transmitted by a HIPAA – covered entity – a healthcare provider, health plan or health insurer, or a healthcare clearinghouse – or a business associate of a HIPAA-covered entity, in relation to the provision of healthcare or payment for healthcare services.

It is not only past and current health information that is considered PHI under HIPAA Rules, but also future information about medical conditions or physical and mental health-related to the provision of care or payment for care. PHI is health information in any form, including physical records, electronic records, or spoken information.

If you are submitting a request as a patient and requesting that Recorded Health takes action regarding PHI, then unfortunately we will not be able to comply with your request. If you have questions, requests or corrections regarding your medical record, please contact your provider directly for more information on their privacy practices and your related privacy rights.

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request, contact us by email at support@recordedhealth.com, or by using the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?" located at Section 21 of this Privacy Policy.

19. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

In Short: Yes, we may update this Privacy Policy from time to time, including but not limited to updates that are necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version of the Privacy Policy will be indicated by an updated "Revised" date located at the beginning of this Privacy Policy and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. Your continued use of the Services after any such change constitutes your acceptance of the updated Privacy Policy. If you do not agree to any of these updated terms or any future Privacy Policy, do not use or access (or continue to access) the Service. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

20. MISCELLANEOUS

This Privacy Policy and any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise, including but not limited to the Recorded Health Terms and Conditions and together with any amendments and any additional agreements you may enter into with Recorded Health in connection with the Service constitutes the entire agreement between you and us concerning this subject matter and supersedes any prior version of this Privacy Policy and any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise.

Our failure to exercise or enforce any right or provision of this Privacy Policy and/or any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise shall not operate as a waiver of such right or provision. This Privacy Policy and any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise operate to the fullest extent permissible by law, rules and regulations. If any provision of this Privacy Policy and/or any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise is found by the arbitrator or (if proper) a court of competent jurisdiction to be invalid, the remaining provisions shall not be affected thereby and shall continue in full force and effect, and such provision may be modified or severed from this Privacy Policy and/or any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise to the extent necessary to make such provision enforceable and consistent with the remainder of this Privacy Policy and/or any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of this Privacy Policy and any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise, including but not limited to the Recorded Health Terms and Conditions and/or your use of the Services. You agree that this Privacy Policy and any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise, including but not limited to the Recorded Health Terms and Conditions shall be construed as if drafted jointly by the parties hereto and in the event an ambiguity or question of intent or interpretation arises, no presumption or burden of proof shall arise favoring or disfavoring any party by virtue of the authorship of any provisions of this Privacy Policy and any policies and/or operating rules posted by us on the Services or in respect to the Services on the website or otherwise.

21. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

If you have questions or comments about this Privacy Policy, you may contact our Data Protection Officer (DPO), Sergiy Schevchenko, by email at sergiy@potentiaco.com, by phone at 618-505-2001, or contact us by post at:

Recorded Health, LLC

Sergiy Schevchenko

__________

1302 Larrabee Avenue

Bellingham, WA 98225

United States